Return Policy
RETURN CONDITIONS
Not quite satisfied with your order? No problem! You can return your order under certain conditions. Check whether your order qualifies for a return:
- Returning is possible within 10 days after receiving your package.
- The articles should be unworn and undamaged. All original labels should still be attached.
- Beauty products, beachwear, underwear and jewels are non-returnable.
Shoes or clothing with stains will NOT be accepted. Did you find a stain on your article at receiving your order? Let us know as soon as possible.
RETURN POLICY
- Returning your package is at your own costs, unless the return concerns an incorrect delivery. Return your package to this address with the enclosed form:
Lily
Blokhuisstraat 47K
2800 Mechelen
Belgium
2. Refunds will be made - depending on the form of the original payment – by creditcard or by Mollie, within 14 days after receiving your package.
If you did not receive an answer after 14 days, contact our customer service via webshop@shoplily.be
RIGHT OF WITHDRAWAL
The consumer has the right to inform www.shoplily.be of the withdrawal of their order, without payment of a fine and without mentioning a motif within 10 days after the delivery of the order.